Triathlon Learning FAQ

Troubleshooting Guide for Common Issues

  • I can't purchase a course / my card is declined.

    Card processing issues are often caused by a restriction set by the cardholder's bank. As a quick first step, we recommend trying a different card.

  • I am having trouble viewing videos.

    Here are some basic browser troubleshooting steps that we recommend: 1. Clear cache and restart the browser. Also check if you’re using the newest version of the browser 2. Try a different browser (we like Google Chrome) 3. Try an Incognito / Private Window (this will rule out an issue with browser extensions) 4. Restart the device (it's a cliche but it works!) 5. If possible, try a different device! 6. If possible, try a different internet connection! School and/or corporate firewalls occasionally block our video provider.

  • I am having trouble playing audio files.

    Here are some basic browser troubleshooting steps that we recommend: 1. Clear cache and restart the browser. Also check if you’re using the newest version of the browser 2. Try a different browser (we like Google Chrome) 3. Try an Incognito / Private Window (this will rule out an issue with browser extensions) 4. Restart the device (it's a cliche but it works!) 5. If possible, try a different device!

  • How can I reset my password?

    You can reset your password by going to https://www.triathlonlearning.com/users/password/new, clicking Sign in and then selecting Forgot my password.

  • How can I reset my password while logged in?

    Students can reset their passwords from their My Account page: 1. Login to site 2. Click avatar in the top-right header 3. Click My Account 4. Select Password on the left menu 5. Input new password under Change Password and Retype Password 6. Input original password under Current Password 7. Click Update

Coaches FAQ

General Questions

  • How do I become a USAT Certified Coach?

    Learn about the Coaching Pathway here: https://www.teamusa.org/USA-Triathlon/USAT-for-Me/Coaching/Become-a-Certified-Coach

  • How do I apply for an educational scholarship?

    Please complete the following Google Form: https://forms.gle/1fE1TpHRePZUXgNU8. Please reach out to melissa.otterbein@usatriathlon.org with any questions.

  • How can I engage with USAT?

    Certified Coaches receive an invitation to engage with USA Triathlon at a higher level to help grow the sport. The USA Triathlon Coaching Education Department is always looking for qualified coaches interested in writing and presenting opportunities. If you have a particular skill set that you feel would be valuable to Coaching Education, please email a detailed overview of your experience to coaching@usatriathlon.org.

  • What are the coach compliance requirements?

    USA Triathlon requires coaches to be in compliance at all times to be considered in good standing as a USAT Certified Coach. These coach compliance requirements ensure all USA Triathlon activities are as safe as possible for all participants. Coaches are required to have the following items current at all times: SafeSport Training (annual renewal), "Green Light (Clear)" Background Check via the NCSI, CPR, AED, First Aid Certification, USAT Annual Membership. Allowing any of these requirements to lapse within your certification period will result in immediate revocation of your coaching certification and loss of all benefits, such as insurance coverage, until the above requirements are met.

  • How can I write for the Performance Coaching Newsletter?

    We love receiving newsletter ideas and articles! Please email your idea or submission (approximately 1000 words, though anywhere from 500-1500 is acceptable) to Melissa.otterbein@usatriathlon.org focused on a particular topic pertinent for coaches to apply to their coaching practices.

  • Where can I learn more about coach recertification?

    USA Triathlon Coaching Certification is valid for two (2) years. In order to maintain your USA Triathlon Coaching Certification, you must recertify at the end of that two-year time frame. Read more about recertification and the requirements here: https://www.teamusa.org/USA-Triathlon/USAT-for-Me/Coaching/Recertification

  • I need a copy of my coach insurance.

    As a USAT Certified Coach you are automatically enrolled in the USAT Coaching Insurance Program. You will receive your insurance certificate via email from Insurance Office of America (IOA) by the last day of the month. To request a copy, please email Melissa Otterbein at Melissa.Otterbein@usatriathlon.org.

Coaches FAQ

SafeSport Questions

  • How Do I Complete the SafeSport Training?

    Sign in to your SafeSport account: https://safesport.org/authentication/signin. Once signed in, click on “Menu” in the top left corner of the page. Select your name and click on “Learning Dashboard” from the drop down. Complete the training module available to you (Core, Refresher 1, Refresher 2, or Refresher 3). Once complete, download your completion certificate and email the updated copy to coaching@usatriathlon.org (make sure to retain a copy for your records too). A friendly reminder that allowing your SafeSport Training (annual renewal) to lapse within your coach certification period will result in immediate revocation of your coaching certification and loss of all benefits, such as insurance coverage, until your SafeSport Training has been updated.

  • How do I obtain a copy of my SafeSport Trained certificate?

    Log in on website: https://www.safesport.org/authentication/signin. Click on Menu. Click on SafeSport Trained. Click on the green Certificate button. Save and print certificate. Please note that certificates of completion cannot be downloaded on tablets or mobile devices.

  • How long is the SafeSport certification valid for?

    The core SafeSport training (90 minutes) is valid for one year (12 months). After this, you will be required to complete an annual refresher course (less than 30 minutes) which you can access via your SafeSport training portal.

  • I am having technical issues with the training, can you help?

    Please contact the Center's Technical Support: 720.676.6417

Coaches FAQ

Background Check Questions

  • How will the Background Check be performed and by whom?

    The USOPC has selected the National Center for Safety Initiatives (NCSI), to perform all USOPC background checks. NCSI is a full-service screening organization that works in accordance with the Recommended Guidelines established by the National Council of Youth Sports.

  • Can I use the results from a different criminal background screening agency?

    No, NCSI is the only background check accepted by USA Triathlon, and as a matter of policy, we cannot accept screening results from another agency.

  • Who do I contact if I have questions about my criminal background screening?

    Email NCSI at clientservices@ncsisafe.com or call 866-833-7100.

  • When does the criminal background screening expire?

    Two years from the determination date (the date the screen was passed).

  • How long does it take for my screening to be completed, and what can I do to speed up the process?

    Please allow 10 business days for your screening to complete. Responding promptly to any request from NCSI will allow your screen to be processed efficiently.

  • How do I check the status of my Background Check? Can I get a copy of it?

    You can check the status of your background screen and obtain a copy of your screen by going to www.ncsisafe.com/status. NCSI does not provide a verbal status of background checks. You will also receive an email from verifications@ncsisafe.com when your screen is completed, please allow 10 business days for background screen to be completed.

  • How Do I Complete a Background Check?

    USA Triathlon Certified Coaches must maintain a current "Green Light (Clear)" background check at all times. Background checks are performed by the National Center for Safety Initiatives (“NCSI”). 1. Follow this link: http://www.ncsisafe.com 2. Click on “Applicant Submission and Status Check” 3. Select the option “If you've been instructed to submit a background check for your organization, please click here” 4. Enter this 8 digit number: 53247331 5. Select “No” to “Is this your first background check with NCSI?” 6. Background checks can take up to 10 business days to process, so please plan accordingly when initiating a new check with your expiration date in mind to ensure that your new background check clears before your current one expires.

Coaches FAQ

CEU Questions

  • Where can I find more information on CEUs?

    CEUs are courses designed to ensure USA Triathlon Certified Coaches keep their knowledge of industry trends, technology and triathlon regulations relevant. CEUs are crucial for professional coaches to stay up-to-date with the most relevant triathlon coaching education as well as ensure each coach is well-rounded. There are two types of CEUs that USAT recognizes: USAT CEUs (courses that USAT runs or is affiliated with) and Non-USAT CEUs (courses held by outside organizations). https://www.teamusa.org/USA-Triathlon/USAT-for-Me/Coaching/Education

  • Where can I find the coach webinars?

    To browse the webinar library, please click here: https://www.triathlonlearning.com/collections?category=coach

  • Where are the Performance Coaching Newsletter Exams?

    After conducting an audit of our continuing education offerings, our team determined the newsletter exams did not meet the rigor and learning standards of our other continuing education options. Our newsletter exams have been discontinued.

  • How do I become a USA Triathlon Approved CEU Provider?

    USAT offers external organizations with quality education to provide USAT CEUs for the completion of their course. If you are a course director and would like your course to be approved for USAT CEUs, please complete the online application (https://www.triathlonlearning.com/courses/2021-usat-ceu-provider-application). Please note, for a course to be eligible for USAT CEUs the course must be available to all coaches. If you have any questions, please email Melissa Otterbein at Melissa.Otterbein@usatriathlon.org.

  • I need more information on Non-USAT CEUs.

    Non-USAT CEUs are courses held by outside organizations. All information on Non-USAT CEUs can be found here: https://www.teamusa.org/USA-Triathlon/USAT-for-Me/Coaching/Education/Non-USAT-CEUs

Who Should I Email?

USA Triathlon Staff

  • Melissa Otterbein Melissa.Otterbein@usatriathlon.org

    Contact Melissa if you have questions on: Coach Development Pathway, CEUs, Coach Insurance, Endurance Exchange, Coach Mentorship Programs.

  • Brad Hildebrandt Brad.Hildebrandt@usatriathlon.org

    Contact Brad if you have questions on: USAT Coach Certification, Areas of Focus.

  • Coaching Department Coaching@usatriathlon.org

    Contact coaching if you have general USAT coaching questions.

  • Todd Brewer Todd.Brewer@usatriathlon.org

    Contact Todd if you have questions about the Race Director program.

  • Chad Cunningham chad.cunningham@usatriathlon.org

    Contact Chad if you have questions about the Certified Club program.

  • Deb Wilson . Deb.Wilson@usatriathlon.org

    Contact Deb if you have questions about the Certified Officials program.